Complaints Procedure

When Problems Arise

The Peninsula School is a customer-focused organisation committed to the best possible outcomes for members of its community. When problems arise we welcome your contact so that we can work together to achieve a resolution. We recognise that the best outcomes are achieved when complaints are dealt with in a timely and professional manner.
 
In the first instance a complaint concerning a secondary school teacher should be directed to the teacher concerned. If you feel this is not appropriate, address your concerns to the relevant Head of Year. If you are still not satisfied, you should contact the relevant, more senior, staff member - the Head of the Middle School (Yrs 7-8); the Head of the Year 9 program; or the Head of the Senior School (Yrs 10-12).
 
In the Early Childhood Centre and Junior School, if a direct approach to the teacher concerned is not feasible, the relevant contact person is the Head of the ECC, or the Head of the Junior School. In the English Language Centre contact the Director of International Programs. If the complaint relates to our Boarding program contact the relevant Head of Boarding; if this is inappropriate contact the Director of International Programs.
 
In the event that the teacher concerned feels compromised in any way by a direct approach from a parent or caregiver, the matter will be referred to a senior member of staff who will then become involved in discussions.
 
If the complaint concerns a staff member other than a teacher, you should contact the Business Manager.
 
Once these avenues have been exhausted, or if you require advice, contact the Deputy Principal. At that stage, the Principal, Mr Stuart Johnston, will be alerted to the issue.
 
If the circumstance is of a serious, highly confidential nature, contact should be made immediately with the Principal through his Personal Assistant (9788 7705).

If your concern is with the actions of the Principal, your complaint should be made in writing and sent in a sealed envelope to the office of the Business Manager, addressed to the Chairman of the Board of Directors, Mr Ron Zammit.

Upcoming EVENTS

our golden jubilee celebrations

All members of our community - past, present and future - were invited to join us as we celebrated fifty years of outstanding education on the Mornington Peninsula. We had a host of celebratory Golden Jubilee events in 2011. 

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